Operator Status and Jurisdiction
TalenBazaar is currently operated as an independent digital platform based in India. These Terms are governed by the laws of India. Subject to applicable consumer and mandatory law, disputes will be handled by courts or authorities having jurisdiction under Indian law. These policies may be updated if TalenBazaar becomes operated by a registered business entity in the future.
Acceptance and Accounts
By creating an account or using TalenBazaar, you agree to these Terms and the Privacy Policy. You must meet the minimum age required by applicable law, keep your account credentials secure, and provide accurate information.
Dark Store and Partnership Model
TalenBazaar is the primary customer-facing responsible entity for the e-commerce experience and handles, as applicable, order processing, customer-facing order management, customer support, cancellation requests, refund requests or processing, fulfilment and delivery coordination, customer communications, and resolution of order issues, subject to applicable law. Products may be stocked by TalenBazaar, stored in TalenBazaar-operated dark stores, supplied through authorized partners, and packed or fulfilled by TalenBazaar or an authorized fulfilment partner. The app may retain shop, vendor, or partner tools for approved operational use; this does not mean that customers must resolve normal order issues directly with a partner.
Products, Orders, and Delivery
Product availability depends on inventory and serviceability. TalenBazaar controls the customer-facing product information shown through the app, including product and variant/pack-size details, MRP, and selling price, subject to the operational setup. Prices and offers may change; separate pack sizes are separate variants where shown. Orders are subject to availability and confirmation. TalenBazaar coordinates delivery through the applicable dark store or authorized fulfilment/delivery partner and remains the customer-facing contact for delivery issues. Estimated times and any configurable delivery charge are shown in the order flow where applicable. Customers must provide accurate contact and delivery details and be available to receive orders.
Dark Store and Partner Responsibilities
TalenBazaar-operated dark stores and authorized partners may stock, manage, prepare, or fulfil assigned products and must follow the operational instructions applicable to their role. Approved shop or vendor accounts, where still enabled, must provide accurate listing and operational information and comply with applicable requirements. Unlawful, counterfeit, unsafe, deceptive, hateful, adult, rights-infringing, or otherwise prohibited listings and activity are not allowed.
Delivery partners must use customer and order information only to complete assigned deliveries, keep it confidential, maintain accurate availability, follow applicable law and safety requirements, and update delivery status accurately.
Cancellation, Refunds, and Order Issues
Customer cancellation is available only while the order remains eligible in the app, generally before fulfilment or handoff begins. An order may also be cancelled or rejected when inventory is unavailable or an operational failure prevents fulfilment. Contact TalenBazaar through the supported customer-support or order flow for wrong, missing, damaged, expired, or incorrectly quantified items, product-availability issues, cancellation requests, refund requests, or delivery problems. TalenBazaar may coordinate internally with the responsible dark store or partner; resolution, replacement, or refund is reviewed against the order record and applicable workflow, subject to applicable law, and no outcome or timeline is promised unless shown there.
Platform Service Fees, Content, and Moderation
Razorpay is used for eligible shop-owner Platform Service Fee payments. Before paying, shop owners must review price, duration, features, renewal, cancellation, suspension, and refund information.
You remain responsible for content you submit and grant TalenBazaar permission to host, process, display, resize, and distribute it as needed to operate and promote the marketplace. We may review, remove, limit, or preserve content and accounts for safety, rights protection, legal compliance, or enforcement.
Platform Administration and Enforcement
TalenBazaar may approve or reject products; moderate shops and content; restrict or suspend accounts; grant, revoke, or restrict delivery access; manage Platform Service Fees, trials, limits, pricing, and entitlements; remove prohibited products; and investigate abuse, fraud, or policy violations. These actions may occur without prior notice where required for safety, security, legal, or operational reasons.
Appeals and Grievance Process
Users may request review of administrative decisions, including product rejection, shop restrictions, delivery access removal, or account suspension, by contacting [email protected]. After review, TalenBazaar may uphold, modify, or reverse the decision.
Privacy, Data Rights, and Contact
Your information is handled under the Privacy Policy. You may use in-app Privacy Controls and Data Rights tools to record preferences, request data export, or submit an account deletion request. Some records may be retained where required for legal, accounting, payment, fraud-prevention, dispute, safety, or security reasons.
For privacy, legal, or support-related questions, users may contact [email protected].
Limitations and Updates
The service is provided as available. To the maximum extent permitted by law, TalenBazaar is not liable for indirect, incidental, special, or consequential loss. We may update these Terms or the Privacy Policy; material updates may require renewed acceptance before continued use.